Waitressing for my Life: An Auto-Ethnographic Study on Emotional Labor and Gender Identity within the Family Restaurant

KCollege.Access.ContactIf you are not a current Kalamazoo College student, faculty, or staff member, email dspace@kzoo.edu to request access to this thesis.
dc.contributor.advisorBarraclough, Laura R., 1978-
dc.contributor.authorAmodeo, Sophia C.
dc.date.accessioned2013-01-30T20:25:08Z
dc.date.available2013-01-30T20:25:08Z
dc.date.issued2012
dc.descriptioniv, 70 p.en_US
dc.description.abstractThe following is an auto-ethnographic account of how emotional labor, sexual harassment and gender affect interpersonal relations in a family run restaurant. To concentrate my examination, I focus my evidence on the experiences that transpired through the summer of 2012 while I was working as a full-time waitress. Through the management of these issues in my own family's restaurant in Grand Rapids, Michigan I find myself forced to find a balance between the dualistic roles of being both a waitress and owner's daughter, working within a sexualized environment. Through the scholarship of Hochschild (2003) and Akerlof (2005), I explore the intense presence of emotional labor within the profession of waitressing and the revealing repercussions of emotional health, due to its persistence. In an attempt to address how familial ties that are present in the establishment play a role in these interpersonal relations, I use the contrasting characteristics of my roles in the restaurant to explore how preconceived notions of the sexualization of my occupation are handled under the presence of my father as my boss. I couple my experiential research with a review of sociological scholarship in order to illuminate that traditional conceptions of gender, identity and service are still present in the modern day. The presence of these traditional roles in the restaurant space culminates into a place of contention for my father, which perpetuates the divide between my roles as a waitress and his daughter.en_US
dc.format.mimetypeapplication/pdf
dc.identifier.urihttp://hdl.handle.net/10920/28218
dc.language.isoen_USen_US
dc.publisherKalamazoo, Mich. : Kalamazoo College.en_US
dc.relation.ispartofKalamazoo College Anthropology and Sociology Senior Individualized Projects Collection
dc.relation.ispartofseriesSenior Individualized Projects. Anthropology and Sociology.;
dc.rightsU.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder. All rights reserved.
dc.titleWaitressing for my Life: An Auto-Ethnographic Study on Emotional Labor and Gender Identity within the Family Restauranten_US
dc.typeThesisen_US
Files