A Comparison of Professionals and Paraprofessionals in Crisis Line Intervention
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Authors
Ariyavatkul, Nicole G.
Issue Date
2003
Type
Thesis
Language
en_US
Keywords
Alternative Title
Abstract
Some support the emergence of nonprofessionals into the mental health field and others oppose
their qualifications. This proposed study compared professionals' and paraprofessionals'
effectiveness in answering crisis hotlines. It was expected that nonprofessionals would rate
similarly or higher than professionals in Truax and Carkhuffs (1967) scales of empathy,
warmth, and genuineness which are crucial dimensions in crisis intervention. A Distance
Questionnaire was developed to measure whether this difference was due to barriers created
during professional training. It was also predicted that poor performers in suicide intervention
skills would also demonstrate a lower effectiveness in crisis intervention skills. A random
sample of 15 paraprofessionals trained in crisis intervention, and 15 professionals answered role played
phone calls. These were tape-recorded and rated.
Description
iv, 33 p.
Citation
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License
U.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder. All rights reserved.