Employee Retention: Is It Possible? A Case Study at First of America Bank Corporation
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Authors
Gramith, Amanda Sue
Issue Date
1997
Type
Thesis
Language
en_US
Keywords
Alternative Title
Abstract
The following paper begins with a review of literature identifying key
theories relating to turnover. There are many such theories existing, but are
the companies taking them into consideration when attempting to decrease
their turnover? Employee job satisfaction, role conflict, supervisory
behavior, financial rewards and employee perceived career mobility are
found to have a significant effect on employee's propensity to leave an
organization. These theories and others must be considered when
determining why individuals are terminating their employment.
First of America Bank Corporation was interested in determining the
cause of their employee turnover and ultimately significantly reduce their
turnover figures. They first conducted a survey given to current employees
which identified key job skills an employee must possess to survive on the
job. Next, First of America determined how they planned to decrease their
turnover rates. They adapted the Applicant Profile™ pre-employment
assessment into their hiring process.
After a period of ten months, First of America decided to investigate
the strength of the test and recalculate their turnover figures. Their turnover
had been reduced significantly, but how? The individuals who passed the test
and were active employees at the end of the ten months and those who were
hired and terminated their employment during the same ten months showed
relatively no difference in their assessment scores. Therefore, what is the pre-employment
test predicting? In search of the answer to this question, the
following study was created. The following is First of America's attack on
reducing their turnover and the Applicant Profile's TM strengths and
weaknesses.
Description
iv, 54 p.
Citation
Publisher
Kalamazoo, Mich. : Kalamazoo College.
License
U.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder. All rights reserved.