Why I Had to Break iTrax; A Discussion of PDT, ISO and TQM

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Authors
Beights, Andrew S.
Issue Date
2001
Type
Thesis
Language
en_US
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Research Projects
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Abstract
This project deals with a company's pursuit of quality and standardization to facilitate that company's goal of being their client's first choice. I detail my internship responsibilities at Portable Data Technologies, including my role as a beta tester, and consequently my assessment and improvement of the quality of the products I tested. I describe quality standards including ISO 9000, and discuss the effects of poor quality. Total Quality Management is illustrated as a driving philosophy behind quality and quality standards, and I conclude TQM philosophies to be more important than quality certification alone.
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v, 58 p.
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U.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written
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