A Comparison of Professionals and Paraprofessionals in Crisis Line Intervention
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Authors
Ariyavatkul, Nicole G.
Issue Date
2004
Type
Presentation
Language
en_US
Keywords
Alternative Title
Abstract
Some support the emergence of nonprofessionals into the mental health field
and others oppose their qualifications. This proposed study compared professionals’
and paraprofessionals’ effectiveness in answering crisis hotlines. It was expected that
nonprofessionals would rate similarly or higher than professionals in Truax and
Carkhuff’s (1967) scales of empathy, warmth, and genuineness which are crucial
dimensions in crisis intervention. A Distance Questionnaire was developed to measure
whether this difference was due to barriers created during professional training. It was
also predicted that poor performers in suicide intervention skills would also
demonstrate a lower effectiveness in crisis intervention skills. A random sample of 15
paraprofessionals trained in crisis intervention, and 15 professionals answered roleplayed
phone calls. These were tape-recorded and rated.
Description
1 broadside
Citation
Publisher
Kalamazoo, Mich. : Kalamazoo College.
License
U.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder.