Ethics Correlation to National Hospital Rankings
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Hospitals are one of the largest contributors to the service industry. The nature of the service is more serious than many other members of the industry due to the direct correlations to people's health and mortality. Medical expertise is a critical aspect of how hospitals are ranked nationally and influence potential patients' decision on where to admit themselves. There are many factors that affect and contribute to an experience in the hospital, but one that is not always considered is the ethics behind the hospital's operations. Ethics are perceived differently, but theoretically persist in every action that takes place. Due to the variance in personal ethical beliefs, there are many different ethical theories to explain why things happen. With that, can ethics within a hospital be correlated to the medical expertise of that institution or patients' satisfaction with their experience? Using a multidimensional ethics scale, patient feedback from hospitals across the United States were converted into five different ethical categories: Utilitarianism, Deontology, Egoism, Relativism, and Justice. These scores were then compared in various ways to patient satisfaction and medical expertise of the hospitals. The results of the project showed a positive correlation between the hospital ethics score and the patient satisfaction. The ethical category that had the highest influence on patient satisfaction was egoism. There was not any significant relationship found between hospital ethics scores and average medical expertise score.