Emotion Management of Admissions Counselors at Kalamazoo College
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Authors
Granfield, Katherine M.
Issue Date
1994
Type
Thesis
Language
en_US
Keywords
Alternative Title
Abstract
Education has become increasingly important in today's
society. With this new emphasis on continuing education
beyond high school, there are many more students researching
colleges and universities to find the one that will make them
unique and more qualified on a resume than any other
prospective employee. These students are quite clever in
their search. Word of mouth is no longer the only way people
find out about colleges. Guidebooks, calling graduate
schools, college publications, college fairs, and high school
visits are also common methods of choosing the right school.
The combination of higher demand for college and
administrators' demand for quality students has forced
Admissions Counselors to become even more creative, even
harder workers, even more friendly. This has become
especially true in Liberal Arts Schools because society seems
to be placing a higher value on precise knowledge rather than
on general knowledge with the ability to specialize. This has
placed Admissions Counselors such as the ones that work at
Kalamazoo College in situations where emotion management is
needed, more frequently. The Admissions Counselors I studied
all manage their emotions. Two points are taken into
consideration in their management: the image of themselves
and Kalamazoo College, and the conditions under which they are
experiencing the need for emotion management.
Description
iv, 27 p.
Citation
Publisher
Kalamazoo, Mich. : Kalamazoo College.
License
U.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder. All rights reserved.