A Functional Analysis of the Investigation Process Following a Complaint in a Michigan Adult Foster Care Home
Norton, Renee C.
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"The system" under observation is the Michigan Family Independence Agency (FIA), more specifically, the Adult Services branch and the Bureau of Regulatory Services in the areas of Calhoun, Kalamazoo, and Jackson Counties. For a clearer understanding of the types of issues involved with complaint investigations, relevant literature can be cited. Information gathered from interviews conducted with people involved in different aspects of the process also will be explored. Methodology used in writing this paper will also be included to explain sampling and assist with future research efforts. In order to offer a clear illustration of how complaints in an adult foster care small group home are responded to, case studies from three different Battle Creek homes will be included. Each of these case studies was handled in a different manner and investigated by different representatives. The discussion and conclusion sections (Chapters 5-7) will then use the case studies, as well as other examples, to examine the discrepancies among complaint investigations and explore how well the system is working under current conditions.