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dc.contributor.advisorCummings, C. Kim (Charles Kim), 1940-
dc.contributor.authorHeintz, Brian L.
dc.date.accessioned2012-08-16T20:30:02Z
dc.date.available2012-08-16T20:30:02Z
dc.date.issued2002
dc.identifier.urihttp://hdl.handle.net/10920/27348
dc.descriptioniii, 77 p.en_US
dc.description.abstractThis study attempts to look at the processes by which service-oriented organizations create workplace culture by finding and selecting qualified employees for their workforce. Service-oriented has been defined as organizations that focus more on the service provided to the consumer rather than turning a profit. The Attraction Selection- Attrition model (Schneider) and the Organizational Demography model (Pfeffer) offered a theoretical framework in which the results of this study could be placed within. These theories offer psychological and sociological explanations as to how individual behavior within an organization is predicted. This studied included nine organizations, three hospitals, universities, and public schools that were interviewed because of their visibility within the community as service-oriented organizations. The interviews were recorded to help in transcription and the transcriptions were coded for various topics including sources of recruitment, interviewing techniques, and workplace culture. It was discovered that there was a difference between these organizations in how they go about recruiting and selecting candidates. The size and complexity of the organization to some extent predicted what techniques would be most appropriate.en_US
dc.format.mimetypeapplication/pdf
dc.language.isoen_USen_US
dc.relation.ispartofKalamazoo College Human Development and Social Relations Senior Individualized Projects Collection
dc.relation.ispartofseriesSenior Individualized Projects. Human Development and Social Relations.;
dc.rightsU.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder. All rights reserved.
dc.titleCreation of a Satisfying Workplace Culture: A Qualitative Study on the Hiring Processes of Service-oriented Organizationsen_US
dc.typeThesisen_US
KCollege.Access.ContactIf you are not a current Kalamazoo College student, faculty, or staff member, email dspace@kzoo.edu to request access to this thesis.


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  • Anthropology and Sociology Senior Individualized Projects [652]
    This collection includes Senior Individualized Projects (SIP's) completed in the Anthropology and Sociology Department. Abstracts are generally available to the public, but PDF files are available only to current Kalamazoo College students, faculty, and staff.
  • Human Development and Social Relations (HDSR) Senior Individualized Projects [73]
    This collection includes Senior Individualized Projects (SIPs) completed in the Human Development and Social Relations (HDSR) interdisciplinary major. Abstracts are generally available to the public, but PDF files are available only to current Kalamazoo College students, faculty, and staff.

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