United Airlines On-Board Service Internship

Abstract

Because of my fascination with the corporate world, I decided to do my Senior Project in a business setting and hopefully use my cultural and linguistic skills to help bridge several gaps on a world-wide scale. After applying to three Fortune 500 companies, I was able to catch the attention of United Airlines. I then decided to do my project work in the form of an internship. I was given two books from my project Committee Chair Advisor, Dr. Madeline Chu, in the Department of Chinese: Iron and Silk and Discos and Democracy. In this section, I have included book reviews for ·each. Also, in the appendix is a system fact sheet that I obtained from United Airlines that shows where they fly to worldwide, including each port in Asia. The department and description of my internship suddenly changed between the time I was interviewed and the first day of my internship. My new job was to be with The Pacific Team, part of the Onboard Division and In-flight Service. (*Note: In-flight Service is a recent entity within the On-board Division and is paired with Catering; Before, everything was wrapped up in the On-board Division and was called On-board Service. Consequently, several documents may still make reference to On-board Service.) The system fact sheet is still helpful despite my change into The Pacific Team as it shows each destination I did work for. In the appendix is also a description of what the In-flight internship entailed, including specific responsibilities that I also reiterate in several parts of my paper. Next, are overviews of the On-board Division in a series of three diagrams that illustrate the construction of each related group within it. I have included these to give the reader a better understanding of my role in the company in its entirety and a basis for reference throughout the paper.