Stryker UK and the Road to Quality: A Work in Progres
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Authors
Lam, Jason
Issue Date
1994
Type
Thesis
Language
en_US
Keywords
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Abstract
In today's competitive business environment, companies are hard pressed to demonstrate that their products or services are of better quality than their competitors.
Concurrently, consumers are often at a loss in determining which products or services are of the finest quality. Published standards are one way in which both producers and
consumers benefit by the same mechanism; for businesses, having their products meet a certain published standard means an acknowledgment that their operations are running at top efficiency, as well as a marketing tool to differentiate their products from the competition. For prospective customers it means better peace of mind in seeing a "seal of approval" on products, which "guarantees" (in the customers'
mind, at least) they are getting some value from their purchase.
Stryker UK, a subsidiary of the Stryker Corporation, is currently in the process of registration to BS EN ISO 9000, an internationally recognized seal of quality for management systems. At best, Stryker believes accreditation to this
standard will mean increased prestige in the market place and
in the long run, increased profits. For customers, it means
that they will have an indication of what to expect when they
purchase Stryker products. Published standards have had a long and varied history.
The standard that is examined here, BS EN ISO 9000, began its
life as a British standard. So successful was this standard
in Britain, that it was made the model for an equivalent
international standard. This International Standard has been
the benchmark for quality management systems for over three
decades. If Stryker UK does achieve its goal of accreditation, it
will be a continuation of an already illustrious climb to
market dominance. While already the fastest growing Stryker
branch in the world, Stryker UK believes that accreditation
to BS EN ISO 9000 will be their "magic bullet" to the
proverbial "big time." Only time and year end financial
statements will reveal if this, in fact, turns out to be the
case.
Description
42 p.
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U.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder.