Total Quality Management: QTM Pertaining to Small Businesses in Sales and Service
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Authors
Swirtz, Matthew
Issue Date
1992
Type
Thesis
Language
en_US
Keywords
Alternative Title
Abstract
Many businesses are watching their market shares decline as
more an more customers demand greater quality. Japan's penetration
into the American market has been built around the quality concept.
Business today are beginning to see the light; that if you don't have
quality, you don't have customers. Total quality management (TQM) is
a program which any size organization can undertake, to bring about a
the cultural change toward quality necessary for survival in the highly
competitive future.
The first part of this paper will discuss the history of TQM, and
show examples of the results brought about with the implementation
of such a program. Specific characteristics necessary to adopt such a
program will be discussed, and how these relate to the world of small
business, sales, and service. Finally, some of the dangers that may
occur while attempting to implement TQM will be brought to light.
The second section of this paper will discuss the experiences of
my internship with Engineered Packaging Systems. A description of
the project I undertook and the jobs involved will be presented, as
well as the results found.
The third section contains a brief personal description of the
WESIP experience and its effect on my future plans, and goals.
Description
vi, 60 p.
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License
U.S. copyright laws protect this material. Commercial use or distribution of this material is not permitted without prior written permission of the copyright holder.